StandardServiceRequestInput

Value for standard service request.

Input Fields

chargeType (ServiceOfferingChargeType)

Defines how a standard service request must be charged: as a Fixed Price or in Time and Materials.

id (ID)

Identifier of the object to update using these values. For new objects it should be null.

rate (MonetaryAmount)

Defines the fixed price rate for a standard service request.

rateCurrency (Currency)

Defines the currency for the fixed price rate of a standard service request.

requestTemplateId (ID)

Identifier of the request template related to the service offering. Only the request templates that are linked to the same service as the service offering can be selected.

resolutionTarget (Int)

Number of minutes within which a request needs to have been completed when the request template has been applied to the request and the requester is covered by an SLA that is based on the service offering.

resolutionTargetBestEffort (Boolean)

Set the resolution target to Best Effort when the request template has been applied to the request and the requester is covered by an SLA that is based on the service offering.

resolutionTargetInDays (Int)

Number of business days within which a request needs to have been completed when the request template has been applied to the request and the requester is covered by an SLA that is based on the service offering.

resolutionTargetNotificationSchemeId (ID)

Identifier of the resolution target notification scheme for a request when it affects an active SLA that is based on the service offering. Only enabled SLA notification schemes that are linked to the same account as the service offering can be selected.

responseTarget (Int)

Number of minutes within which a response needs to have been provided for a request to which the request template has been applied and which requester is covered by an SLA that is based on the service offering.

responseTargetBestEffort (Boolean)

Set response target to Best Effort when the request template has been applied to the request and the requester is covered by an SLA that is based on the service offering.

responseTargetInDays (Int)

Number of business days within which a response needs to have been provided for a request to which the request template has been applied and which requester is covered by an SLA that is based on the service offering.

responseTargetNotificationSchemeId (ID)

Identifier of the response target notification scheme for a request when it affects an active SLA that is based on the service offering. Only enabled SLA notification schemes that are linked to the same account as the service offering can be selected.

supportHoursId (ID)

Identifier of the calendar that defines the support hours for a request to which the request template has been applied and which requester is covered by an SLA that is based on the service offering.